Uplof is a service business based in Thane, Maharashtra. For questions about a refund or cancellation, contact hello@uplof.me.
Before work starts.
If you cancel before work begins, contact us at hello@uplof.me. Any refundable amount will be returned after deducting non-recoverable costs and work already completed.
After work starts.
Deposits reserve capacity and cover discovery, planning and initial work. They are normally non-refundable once that work has started. If we have completed less work than the amount paid, we will explain the calculation clearly.
Pauses and rescheduling.
You may request a pause or timeline change. We will try to accommodate it, but extended pauses may require a revised schedule or fee if availability, costs or scope change.
Third-party charges.
Domain, hosting, advertising, software and other third-party charges are separate unless your proposal says otherwise. They are subject to the provider’s own refund rules and may not be recoverable.
How to request a refund.
Email your request with the project name, invoice and reason. We will acknowledge it within five business days and process any approved refund to the original payment method where possible.
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