LEGAL / PAYMENTS

Refund and Cancellation Policy

Clear expectations for deposits, project cancellations and changes to an active Uplof engagement.

Effective 12 September 2026

Before work starts

If you cancel before work begins, contact us at hello@uplof.me. Any refundable amount will be returned after deducting non-recoverable costs and work already completed.

After work starts

Deposits reserve capacity and cover discovery, planning and initial work. They are normally non-refundable once that work has started. If we have completed less work than the amount paid, we will explain the calculation clearly.

Pauses and rescheduling

You may request a pause or timeline change. We will try to accommodate it, but extended pauses may require a revised schedule or fee if availability, costs or scope change.

Third-party charges

Domain, hosting, advertising, software and other third-party charges are separate unless your proposal says otherwise. They are subject to the provider’s own refund rules and may not be recoverable.

How to request a refund

Email your request with the project name, invoice and reason. We will acknowledge it within five business days and process any approved refund to the original payment method where possible.